Tropical Helicopters

From the first Hello to the last Goodbye, we will provide each customer with personalized, professional, safe and uncompromised service.  We will conduct ourselves with honesty and Aloha to ensure that our tour customers experience an exciting and unique adventure combining unparalleled scenic beauty with the exhilaration of flight, while maintaining an intimate atmosphere that fosters open and genuine conversation.  Every flight should leave a positive and lasting memory of an experience of a lifetime.

 

Supporting Elements

 

Tropical Helicopters makes its mission statement reality by focusing on specific supporting elements.

  1. Focus on the Guest – Each employee thinks in terms of providing each guest a memorable experience beginning with the first contact with a guest and culminating with a warm aloha upon departure.  Each guest notices the Tropical Helicopters difference.  From a warm welcome, to an exciting and informative pre-flight briefing, to a well designed tour narrative with carefully selected background music, each guest will leave with an experience to be cherished for a lifetime.

  2. Meticulous Attention to Detail – The employees of Tropical Helicopters take an uncompromising approach to every detail of the Tropical Helicopters experience, whether it is the quality of the briefing or the cleanliness of the facilities.

  3. Attitude – The extra mile – Tropical Helicopters employees do the little extra things to make every guest's experience positive and memorable.


  4. Physical Facilities and Equipment – The facilities at Tropical Helicopters are designed and maintained to contribute to the overall experience of each guest.  The cleanliness, order, and esthetics of the facilities confirm to each guest that he or she is experiencing the best of the helicopter tour industry.  Our equipment will be selected to offer the best possible service while ensuring that new state of the art and innovative equipment is considered. 

  5. Quality Staff – From reservation staff, to dispatch, pilots, administrative, and support staff, the guests are greeted by competent, well trained, upbeat, personable, professional and knowledgeable staff that focuses individually on our guests.

  6. Leading Edge Technology – Tropical Helicopters keeps current and uses the latest technologies and analytical methods, including the effective use of computers to maximize the profitability and efficiency of the company and deliver the highest quality product to each guest. 

  7. Uncompromised Maintenance – Tropical Helicopters flies impeccable maintained equipment with the best staff in the industry.